TheCryptoBot.com Refund Policy / refund rules.
The following rules are what you can expect from TheCryptoBot.com as an official reseller for Gunbot.
They provide a transparent approach to refunds giving you a great experience and a “fair go”.
These rules are based on consumer laws that we at TheCryptoBot.com think are a good starting point to apply to transactions that happen on TheCryptoBot.com so you as the buyer have a consistent experience and know what to expect from us.
Here are the situations in which we expect to give a refund on a product and related services that you have purchased.
- Product is “not as described”
- The product doesn’t work the way it should
- The product support is promised but not provided
- Why a refund may not be given
- Resolving disputes
- Requesting a License change from one Exchange / Market to another ( ex: from Poloniex to Bittrex )
The product is “not as described”
The product is “not as described” if it is materially different from the item description or preview so you should expect the developer to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
The product doesn’t work the way it should
If the product doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item.
This includes situations where the product has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the developer is required to do so promptly (no more then 30 days) by updating the the product, otherwise you are entitled to a refund of that item.
What it’s not included in this rule are situations where the environment and third party softwares or services are the reason for the problem. In this case you will get support from our team. over our Telegram Group .
The product support is promised but not provided
If we or the developer advertising the products as including item support and you are not provide that support, you will be entitled to a refund of your purchased item.
Why a refund may not be given
If the product is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you know a ‘bug’ in the software and you don’t want to wait for a free fix or update
- you ask for goodwill;
If you and the author of the product can’t come to an agreement about a refund, you can raise a dispute and have TheCryptoBot.com investigate the matter.
We will make a decision based on all available information and you agree that our decision is final.
Requesting a License change from one Exchange / Market to another ( ex: from Poloniex to Bittrex )
As official resellers, we can only submit a License change request if the API Key is from the same Market / Exchange ( ex.: Poloniex, Bittrex, Kraken, Criptopia ).
Changing Licenses from one Market to another Market is, sadly, not possible.
The License Owner has always the option to sell his License on the Free Market, on the official forum : http://gunthy.rog .
NO WARRANTY ON LICENSED SOFTWARE
THE LICENSED SOFTWARE IS PROVIDED TO LICENSEE “AS IS”. THECRYPTOBOT.COM, AND THECRYPTOBOT.COM’S LICENSORS AND SUPPLIERS, MAKE NO WARRANTY AS TO ITS USE OR PERFORMANCE. THECRYPTOBOT.COM, AND THECRYPTOBOT.COM’S LICENSORS AND SUPPLIERS, MAKE NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR TERMS (EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, COURSE OF DEALING, TRADE PRACTICE OR OTHERWISE) AS TO THE LICENSED SOFTWARE, INCLUDING WITHOUT LIMITATION TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND ONLY TO THE EXTENT THAT, ANY SUCH REPRESENTATION, WARRANTY CONDITION OR TERM MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE’S JURISDICTION.
In rare instances TheCryptoBot.com may, at our discretion, issue a refund if TheCryptoBot.com cannot resolve a substantial issue where the product does not conform to the product’s documentation. When TheCryptoBot.com deems a refund is appropriate, the refund paid will be the purchase price minus the order processing and banking fees (25% of the purchase price). In such instances, TheCryptoBot.com requires that purchaser to provide enough information for us to positively identify the original purchase transaction (e.g., order number, company name, date of transaction, purchase code, number of licenses purchased, etc.).
Date: June 15 2017.