Customer Refund Policy

TheCryptoBot.com Refund Policy / Refund Rules.

TheCryptoBot.com is a official reseller for “GUNBOT” and a reseller for other digital products.
The following refund rules are what you can expect from TheCryptoBot.com.

The following Refund Rules provide a transparent approach to refunds, giving you a great experience and a “fair go”.

The Refund Rules are based on consumer laws, Rules, that we at TheCryptoBot.com, think are a good starting point to apply to the transactions that happen over TheCryptoBot.com, so you as the buyer have a consistent experience and know what to expect from us.

Here are the situations and how each situation is handled :

 


The product is “not as described”

The product is “not as described” if it is materially different from the item description or preview – in this case you are entitled to a refund of the item.

TheCryptoBot.com provides accurate information that is based on public information .
For the product “GUNBOT”, besides the information in the product description, please also read the Gunbot documentation WIKI – it provides technical and visual representation of the product .

The product does NOT work the way it should

If the product doesn’t work the way it should, and, if it can’t be fixed by the product developers, you are entitled to a refund of the item.

If the item can be fixed
, then the developer is required to do so promptly (no more then 30 days) by updating the the product, otherwise you are entitled to a refund of that item.

What it’s not included in this rule
are situations where the environment and third party softwares or services are the reason for the problem. In this case you will get help and assistance from our Support team, over our Telegram Group .

The product support is promised but not provided

If we or the developer advertising the products as including item support and you are not provide that support, you will be entitled to a refund of your purchased item.

Why a refund may not be given

If the product is materially similar to the description and preview and works the way it should, and because we provide live support, bug fixes, free updates and upgrades and individual help, there is generally no obligation to provide a Refund in situations like the following:

  • your order is 15 days or older;
  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you know a ‘bug’ in the software and you don’t want to wait for a free fix or update;
  • you ask for goodwill;

Resolving disputes

The process of resolving disputes is done in a few simple steps :
1. Contact us via email or via Telegram
2. We gather all the needed information
3. Help is deployed either ‘on the spot’, or, a ticket is raised with the product developer in case of software bugs.
4. We will take a final decision based on all available information and outcomes .

Sell your Gunbot License

Our Gunbot License Distributor does offer owners a rather special option: a Gunbot License Market where owners can sell their Licenses:
https://gunthy.org/forum/index.php?board=4.0


Requesting a License Change (all cases apply)

Our License Distributor will take a fee for any License change or License transfer .
https://thecryptobot.com/product/license-change-request/


NO WARRANTY ON LICENSED SOFTWARE

THE LICENSED SOFTWARE IS PROVIDED TO LICENSEE “AS IS”. THECRYPTOBOT.COM, AND THECRYPTOBOT.COM’S LICENSORS AND SUPPLIERS, MAKE NO WARRANTY AS TO ITS USE OR PERFORMANCE. THECRYPTOBOT.COM, AND THECRYPTOBOT.COM’S LICENSORS AND SUPPLIERS, MAKE NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR TERMS (EXPRESS OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE, COURSE OF DEALING, TRADE PRACTICE OR OTHERWISE) AS TO THE LICENSED SOFTWARE, INCLUDING WITHOUT LIMITATION TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE, EXCEPT FOR, AND ONLY TO THE EXTENT THAT, ANY SUCH REPRESENTATION, WARRANTY CONDITION OR TERM MAY NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW IN LICENSEE’S JURISDICTION.

In rare instances TheCryptoBot.com may, at our discretion, issue a refund if TheCryptoBot.com cannot resolve a substantial issue where the product does not conform to the product’s documentation. When TheCryptoBot.com deems a refund is appropriate, the refund paid will be the purchase price minus the order processing fees, transaction fees and affiliate fees (25% of the purchase price). In such instances, TheCryptoBot.com requires that purchaser to provide enough information for us to positively identify the original purchase transaction (e.g., order number, company name, date of transaction, purchase code, number of licenses purchased, etc.).


Updated : 08 February 2018.

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